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Western North Carolina VA Healthcare System
Charles George VA Medical Center
Statement of Work (SOW)

1.0 Background
In accordance with Lifecycle Equipment Management mandates, the Charles George VA Medical Center (CGVAMC) (Asheville, NC) is replacing 176 hospital beds that have reached their end of life.

2.0 The goal is to replace several models of existing beds with newer, updated models to maintain consistency in care across the facility.

2.1 This contract is all-inclusive. Prospective offerors should read the requirements carefully to ensure a complete understanding of the contract requirements to ensure their proposal includes all expenses and costs associated with performance related to the contract. The Government will not reimburse offerors due to a failure on the offeror s part to consider all costs associated with performance on this requirement.

2.2 Business hours
All tasks associated with this order shall be completed during the CGVAMC s normal business hours, Monday through Friday from 8:00am 4:30pm excluding Federal holidays unless otherwise coordinated with the Contracting Officer s Representative (COR) or Laboratory Staff. The current Federal Holidays for calendar year 2022 are as follows:

Friday, November 11, 2022 Veterans Day
Thursday, November 24, 2022 Thanksgiving Day
Monday, December 26, 2022 Christmas Day
Monday, January 02, 2023 New Year s Day
Monday, January 16, 2023 Birthday of Martin Luther King, Jr.
Monday, February 20, 2023 Washington s Birthday
Monday, May 29, 2023 Memorial Day
Monday, June 19, 2023 Juneteenth National Independence Day
Tuesday, July 04 Independence Day
Monday, September 04 Labor Day
Monday, October 09 Columbus Day
Friday, November 10 Veterans Day
Thursday, November 23 Thanksgiving Day
Monday, December 25 Christmas Day

Any other day determined by the President of the United States as a Federal Holiday.

2.3 Site Prep
The Government will ensure electrical, plumbing, and any other utilities meet the manufacturer s specifications and is in place prior to installation of any item under this contract. The contractor shall not ship any items under this contract until authorized by the contracting officer upon confirmation the medical center has met the manufacturer s utility requirements, where applicable.

2.4 Period of Performance
The Government seeks a Period of Performance (PoP) of Date of Contract Award plus 120 days as determined by the contractor s build time estimate.

3.0 Management & Supervision of Contract Personnel
The Contractor shall be responsible for supervising the daily services provided under this contract. The Contractor shall provide the name and contact information for a person designated to manage and supervise performance under this contract to the CO upon award of the contract.

3.1 Smoking Policy
Smoking is strictly prohibited while on the CGVAMC campus. Violations can result in a fine of $50.00 or more.

4.0 Specific Requirements

4.1 The contractor shall deliver, unpack, assemble (where required), inspect for damage, remove all shipping and packaging debris, and place the beds in their final location per Biomedical Engineering s guidance.

4.2 Upon placement, the contractor shall ensure the beds function as designed and meets with the Government s acceptance.

4.3 Training
The Contractor shall provide training to five (5) Biomedical/Electronic technicians. Training shall be coordinated with the Contracting Officer and Biomedical Engineering staff.

5.0 Maintenance & Service
The Contractor shall provide a 24/7 annual maintenance support services contract and shall include routine, periodic preventative maintenance, upgrades and enhancements, and repair efforts to return the system to service in the event of failure.

5.1.2.1 The contractor shall maintain a tracking system for all tickets entered for repair, maintenance & service, and user assistance. The contractor will provide a reference (ticket) number when a request is received, either over the phone or through email.

5.1.2.2 The contractor shall provide an initial response to all requests for maintenance, service, and assistance within eight (8) hours of receipt. For issues that can t be resolved over the phone or through email, the contractor will respond to make on-site repairs within 24 hours of the initial response.
5.1.2.3 For repairs that can t be completed on-site the contractor shall provide loaned equipment until such time the VAs equipment can be returned to full service. VA owned equipment shall not be removed from the medical center until loaned equipment is in place and certified to function as designed.

5.1.2.4 For items that can t be repaired, (to include all hardware, software, and peripherals) the contractor shall replace the items with like or better items within seven (7) calendar days the item was determined to be unrepairable.

6.0 Invoicing & Payment
The Contractor shall submit invoices monthly in arrears, covering the products and/or services performed under this contract for the period covered. All invoices shall be submitted electronically to the Austin Finance Center. Invoices shall contain the following information:

Contract Number and Purchase Order Number
Name of Provider
Invoice Number
Period Covered
Total Price

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